PRIVACY POLICY

This Privacy Policy describes how MEDINIVO HEALTHTRIP PRIVATE LIMITED (“Wellnivo”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a booking on https://www.wellnivo.com/ (the “Website”).
By accessing or using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We collect the following categories of information:

Device Information

This includes information automatically collected when you visit the Website, such as:

1. Browser type and version
2. IP address
3. Time zone
4. Cookies and similar tracking technologies
5. Pages viewed and interactions with the Website

Booking & Personal Information

When you make or attempt to make a booking, we collect information necessary to process the booking, including:

1. Full name
2. Email address
3. Phone number
4. Billing details
5. Payment-related information (processed securely via payment gateways)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

1. To process and manage bookings and payments
2. To send booking confirmations, reminders, and service-related communications
3. To provide customer support and respond to inquiries
4. To prevent fraud, unauthorized transactions, and misuse of the platform
5. To improve website functionality, performance, and user experience
6. To send promotional or marketing communications, only where consent has been provided
7. To comply with legal, regulatory, and contractual obligations

 

 

 

CONSENT & COMMUNICATIONS

By providing your personal information, you consent to its collection and use for booking-related and service purposes.

SMS / WhatsApp Communications

If you opt in, you may receive booking confirmations, reminders, and important service-related updates via SMS or WhatsApp.

1. We do not send spam
2. We do not share your number with third parties for marketing
3. Message and data rates may apply
4. You may opt out at any time by replying STOP or by contacting us

SHARING OF INFORMATION

We may share your personal information with trusted third parties strictly for business and operational purposes, including:

1. Payment service providers (such as PayPal, Razorpay, Stripe, or similar gateways)
2. Analytics providers (such as Google Analytics)
3. Email and communication service providers
4. Legal or regulatory authorities, where disclosure is required by law

We do not sell, rent, or trade your personal data.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience.
You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Website.

PAYMENTS & SECURITY

All payments on Wellnivo are processed through PCI-DSS compliant payment gateways. Wellnivo does not store full credit/debit card numbers or sensitive payment credentials.
We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.

DATA RETENTION

We retain personal information only for as long as necessary to:

1. Fulfill bookings and provide services
2. Meet legal, accounting, or regulatory requirements
3. Resolve disputes and enforce agreements

You may request deletion of your personal information, subject to applicable legal obligations.

YOUR RIGHTS

You have the right to:

1. Request access to the personal information we hold about you
2. Request correction or updates to your personal information
3. Request deletion of your personal information, subject to legal requirements

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict or object to certain processing activities.
To exercise any of these rights, please contact us using the details below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.

CONTACT DETAILS

Company Name: MEDINIVO HEALTHTRIP PRIVATE LIMITED
Platform: Wellnivo
Registered Office: 
Email: help@wellnivo.com
Country: India